Data Deletion

Data Deletion Policy

At Trusavor, we value your privacy and are committed to giving you full control over your personal information. This Data Deletion Policy explains how users can request deletion of their personal data and how we process such requests in compliance with global privacy standards.

1. User Rights to Request Data Deletion

Users have the right to request deletion of any personal data stored by us, including:

  • Name, email, phone number, or contact details
  • Account profile information
  • Order details (where legally permissible)
  • Support queries, messages, and communication records
  • Any other personally identifiable information submitted on our website

2. How to Request Data Deletion

Users can submit a deletion request through any of the following methods:

Email: info@trusion.com
Contact Form: Available on our Contact Us page

Subject Line: Data Deletion Request – [Your Name]

Once we receive your request, our team will verify your identity to ensure data security.

3. Verification Process

To protect user data from unauthorized deletion, we may require:

  • Confirmation via registered email
  • Basic identity verification
  • Order ID or account details (if applicable)

Verification helps us ensure that the request is coming from the right user.

4. Timeline for Data Deletion

After verification, we will:

  • Process deletion within 7–30 business days, depending on the type of data
  • Notify you once your data has been successfully deleted
  • Provide confirmation that no further information is stored on our systems (except as legally required)

5. Data We Cannot Delete

Certain information may be retained for legal, regulatory, or security purposes, including:

  • Tax-related transaction records
  • Safety and compliance documents
  • Financial records required by government authorities
  • Fraud-prevention and security logs
  • Data required to resolve disputes or enforce agreements

Such data is retained only for the mandatory period and then securely deleted.

6. Deletion of Third-Party Integrated Data

If user data is shared with third-party services (for payments, analytics, or cloud services), we will also:

  • Forward your deletion request to relevant partners
  • Ensure they remove your data according to their privacy policies

We do not control third-party timelines but will support the process.

7. How We Delete Your Data

Depending on the type of data, deletion may include:

  • Permanent removal from active databases
  • Anonymization of non-identifiable records
  • Secure wiping of stored files and backups
  • Removal from communication and marketing lists

All deletion processes follow industry-standard security practices.

8. Changes to This Policy

We may update this policy as needed to comply with:

  • New laws or regulations
  • Security standards
  • Company processes

Any changes will be published on this page with the “Last Updated” date.

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